FREQUENTLY ASKED QUESTIONS
What are your earrings made out of?
Our earrings are made out of high quality polymer clay and baked to perfection. Posts and hooks are made out of stainless steel unless otherwise stated. Backings are made of broad, soft silicone for comfort and secure fit.
What countries do you ship to?
We currently ship across Canada and to the United States.
Can I return or exchange my purchase?
Due to hygiene reasons, we do not accept returns or exchanges, all sales are final. However, If there is a defect with your product, please contact us ASAP with a description and photo so we can address your concern. Due to the handmade nature of our products, slight imperfections may occasionally arise. I am extremely fussy with finished product and will not post or sell any pieces that I would not wear myself or be happy for others to display. Small smudges and nicks in the clay are not considered defects.
What kind of shipping do you offer?
We offer Canada Wide shipping by regular mail through Canada Post for $4.00, or free on orders over $60.00. Expedited shipping is available for a flat rate fee of $15.00 which includes insurance and a tracking number. We highly recommend insured shipping for large or expensive orders, or orders out of province. Our packaging offers a suitable safeguard against damage under normal shipping and handling circumstances, however, we cannot control it's handling once it leaves our shop and only parcels that have been insured will receive a full refund or comparable replacement in the event that significant damage occurs.
Regular post shipping is available to the United States at a flat rate fee of $10.00.
How long until I receive my package?
Your order will be processed within 2-3 business days. You will receive an email when your order is received and another when it has been finalized. Local shipping within Cape Breton is generally a 1-2 day wait, Mainland Nova Scotia is generally a 2-3 day wait. Orders outside the province can take 4-10 business days. Please expect possible delays due to COVID-19.